Here are some observations and tips for buying software direct from Adobe.com and a warning.
- Don’t expect to download your newly purchased software on the same day you bought it. Adobe are very slow to release your product’s serial number. Imagine someone working in a tiny room somewhere in India printing out orders, using a ladder to stack them, as his grandmother slowly keys in serial numbers into another computer. The pair have been doing it for years and like it that way; they think their customers must be patient and wait their turn.
- For UK consumers it’s cheaper to order a boxed copy than to go for the download-only option. Go figure that one out!
- The US price is much cheaper than the UK price, but that’s no surprise. It won’t let you buy from the US store unless you register a valid US postal address. (I’m not sure if it would reject a credit card registered in the UK, but you could try using PayPal.)
- If you are a business you can sometimes get a better price by going to Adobe’s Business Store – even taking VAT into account. This store also has the download and boxed options at the same price.
- Adobe’s website is slooooow. The product pages are slow, the store is slow and the licensing site is slow. I hope the public don’t think this is a reflection of ColdFusion. They may get loads of traffic but that’s no excuse. They may be the market leaders and pretty much have a captive audience for many types of product but that’s no excuse either to be complacent.
- If you think you can side step Adobe and buy from a reseller then think again. Downloads and the release of serial numbers for certain products (especially upgrades) must go through Adobe.
- It’s been this bad for as long as I can remember. You should plan to make your purchase as early as possible, don’t leave it to the last minute.
I’ve just bought Dreamweaver in case you’re wondering. Previously I bought ColdFusion several times.